mjhoward1970 Posted January 7, 2022 Share Posted January 7, 2022 Hi I have paid for a premium subscription and enabled Azure in game but i do not hear any voice announcements now. Please can you help? Quote Link to comment Share on other sites More sharing options...
RW Central Posted January 8, 2022 Share Posted January 8, 2022 Hello @mjhoward1970, do you have any firewall/anti-virus that could cause issues with azure servers communication ? Quote Link to comment Share on other sites More sharing options...
mjhoward1970 Posted January 8, 2022 Author Share Posted January 8, 2022 i have the microsoft anti virus and firewall running, what do i need to do? Quote Link to comment Share on other sites More sharing options...
mjhoward1970 Posted January 8, 2022 Author Share Posted January 8, 2022 i tried running with the firewall turned off, but still no sapi or azure voices? Quote Link to comment Share on other sites More sharing options...
mjhoward1970 Posted January 8, 2022 Author Share Posted January 8, 2022 Also tried reinstalling Rw Enhancer 2 and still no voices for either sapi or azure. Very strange. Quote Link to comment Share on other sites More sharing options...
RW Central Posted January 8, 2022 Share Posted January 8, 2022 Sent you a private message in order to fix this issue. Quote Link to comment Share on other sites More sharing options...
mjhoward1970 Posted January 8, 2022 Author Share Posted January 8, 2022 All sorted now, thank you very much. Rw enhancer 2 volume level had dropped to zero on my desktop for some reason. Quote Link to comment Share on other sites More sharing options...
Scip Posted October 14, 2022 Share Posted October 14, 2022 hello, since the newest update i cant hear azure voices but sapi..... i have premium subscription and windows doesnt block the programm either. i reinstalled rw2 but doesnt helped me. Quote Link to comment Share on other sites More sharing options...
RW Central Posted October 15, 2022 Share Posted October 15, 2022 Hello @Scip and thank you for the debug.log sent by private message. After investigation of the error I have found that the issue is caused by latest windows update. This issue has been identified/confirmed by Microsoft so the fix for this issue will be integrated in the next windows update (which will arrive in a week or two maximum). Quote Link to comment Share on other sites More sharing options...
Scip Posted October 15, 2022 Share Posted October 15, 2022 hello, thanks for the information that helps me so i wait 1 Quote Link to comment Share on other sites More sharing options...
Loufreisfreeway Posted October 16, 2022 Share Posted October 16, 2022 Hi..thats good to hear,as some of my voices have dissapeared to..ie platform announcements before departure,and some but not all next stop announcements,so it must be the windows update aswell..hope to have them restored by next update.. Quote Link to comment Share on other sites More sharing options...
RW Central Posted October 17, 2022 Share Posted October 17, 2022 We just need to wait the next windows patch from Microsoft, this has been confirmed as fixed by MS devteam in the next upcoming windows update. Here is the answer to this issue report from Microsoft: Citer Thanks for the report, everyone! There has been some extensive investigation over the past 12-16 hours, and it's been found that this is a result of a Windows 10/11 patch on Tuesday that changed the behavior of TLS in the operating system. Speech SDK is not the only ones impacted and a wide variety of TLS-dependent service use started failing with the latest patches. This issue is specific to those Windows clients with the latest updates from Tuesday. The Windows team is working on the root problem, and we expect a fix to be rolled out to Windows fairly quickly (for a Windows update--there's no ETA but we should assume it's still on the order of a week or two). Quote Link to comment Share on other sites More sharing options...
RW Central Posted October 18, 2022 Share Posted October 18, 2022 Microsoft has released two patches for Windows 10 and Windows 11 21H2. (see: https://www.neowin.net/news/microsoft-confirms-october-patch-tuesday-has-network-issues-on-windows-11-windows-10-more/) The patch for the latest windows 11 major version (22H2) is not released yet but should be out very soon. Quote Link to comment Share on other sites More sharing options...
462 Posted October 18, 2022 Share Posted October 18, 2022 Not simple for us older users! It’s not clear to me where the Win10 patch actually is? Could you possibly give an exact link location and name for the Win10 patch please? (I have to say this seems to be another example of MS not properly testing!!) Quote Link to comment Share on other sites More sharing options...
RW Central Posted October 18, 2022 Share Posted October 18, 2022 @462, you are right, Microsoft updates are quite badly tested right now hopefully it will improve in the future. You can update windows in "Parameters": https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a#WindowsVersion=Windows_10 If you have not disabled updates, it should update automatically in the next few days Be aware that sometimes, the update can take some hours/days to appear (Microsoft are distributing updates gradually). Quote Link to comment Share on other sites More sharing options...
Loufreisfreeway Posted October 18, 2022 Share Posted October 18, 2022 Hopefully this will fix the loss of voices,its odd hearing the chimes and no voices..thanks for the heads up info..im auto update so will keep an eye out for it..reguards John Quote Link to comment Share on other sites More sharing options...
462 Posted October 19, 2022 Share Posted October 19, 2022 (edited) Hmm! It didn’t work for me! The update 2022-10 21H1 KB5018410 which MS installed on 12/10/22 seemed to be the time of damage. Installing 22H2 failed to fully resolve the issue with intermittent success. The startup link of RWE2 when on TS is now very dodgy and I have to click around the screen for some time to get things working. Announcements sometimes work on the train, but not on platform. Some routes nothing happens. I swapped the speech back to SAPI in your settings and the announcements came back on but in Azure! I'm currently trying a full reset. Years ago when an MS update caused problems you could uninstall it quiet simply. This no longer seems the case - sad. Edited October 19, 2022 by 462 Quote Link to comment Share on other sites More sharing options...
462 Posted October 19, 2022 Share Posted October 19, 2022 Despite a full reset nothing has changed. I’m afraid it’s as a s/w developer told me years ago, MS can be a real pain when they alter their OS without proper testing and this can break so many normally stable programs. I’m afraid this seems to have happened yet again! For me their 'update' has broken your excellent program - very sad. At least years ago we could remove the offending update!! Quote Link to comment Share on other sites More sharing options...
RW Central Posted October 19, 2022 Share Posted October 19, 2022 Hello, @462 Don't panic ! It will be fixed I just learned that the fixes made by Microsoft are not distributed trough automatic windows update (yet). You need to manually download and install the fix for now. Here is the download page for windows 10: https://www.catalog.update.microsoft.com/Search.aspx?q=KB5020435 Here is the download page for windows 11: https://www.catalog.update.microsoft.com/Search.aspx?q=KB5020387 You need to choose the correct one according to your current windows version. If you need some help please contact me by private message. Alternatively you can wait for the fix to be included in the next official windows update which should be released in a week or two. Thanks to Microsoft for their unstable updates since some weeks now... In any case, don't panic, the issue is clearly known by Microsoft and everything will get back to normal very soon 1 Quote Link to comment Share on other sites More sharing options...
Loufreisfreeway Posted October 19, 2022 Share Posted October 19, 2022 Hi,yes i downloaded a windows update last night.and like 462 mentions above have intermmtent voices.and no platform ones..so has had no effect as its the same as before i downloaded it.i might do something wrong so i shall have to wait until the fix occurs.. Quote Link to comment Share on other sites More sharing options...
462 Posted October 19, 2022 Share Posted October 19, 2022 Brilliant!! Thank you RW Central - that link fixes the problem - all seems well again and I'm a happy chappy! So back to normal after wasted time - no thanks to ****** MS! 1 Quote Link to comment Share on other sites More sharing options...
Loufreisfreeway Posted October 20, 2022 Share Posted October 20, 2022 delighted to hear it is fixed for you,its an exellent program,brings the whole simulator to 'life' ..hope i can get my voices back to soon.☺ 1 Quote Link to comment Share on other sites More sharing options...
RW Central Posted October 20, 2022 Share Posted October 20, 2022 @Loufreisfreeway What is your version of windows ? Quote Link to comment Share on other sites More sharing options...
Loufreisfreeway Posted October 20, 2022 Share Posted October 20, 2022 im delighted to say i downloaded the fix in your message and its all working now. thanks for your help..its great to have all the announcements back.. 1 Quote Link to comment Share on other sites More sharing options...
Loufreisfreeway Posted October 20, 2022 Share Posted October 20, 2022 ps..i had downloaded a windows update on my pc..plus then chose the correct extra additional download from the download link you had informed us of..it worked 100%.thankyou for the speedy help RW central.. Quote Link to comment Share on other sites More sharing options...
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